Returns & Refunds Policy

30-Day Money-Back Guarantee

If you are not satisfied with your QUWWAH purchase, you may request a refund within 30 days of delivery.

For your first QUWWAH order, you generally do not need to return the product.

When You Can Get a Refund

You may request a refund if:

• Your request is made within 30 days of delivery
• Your product arrives damaged, leaking, or defective
• You receive the wrong product
• Your prepaid order is confirmed as lost in transit

Refunds may not be approved if the request is made after 30 days, the product has been deliberately damaged or tampered with, incorrect information was provided, or there is evidence of fraud or misuse of the refund policy.

How to Request a Refund

Contact us at support@quwwah.co and provide:

• Your order number
• The reason for your request
• A photo or video where applicable

We aim to review refund requests within 24 business hours.

Damaged or Wrong Orders

If you receive a damaged, leaking, defective, or incorrect product, please contact us within 7 days of delivery.

Once the issue is verified, we may offer a replacement, exchange, or refund.

Refund Method & Timing

Approved refunds are generally processed by QUWWAH within 3–5 business days.

For prepaid orders, refunds are normally returned through the original payment method where supported.

For Cash on Delivery orders, approved refunds may be sent through:

• Bank transfer
• Easypaisa
• JazzCash

The time required for the refund to appear in your account may depend on your bank or payment provider.

Need Help?

For returns, refunds, replacements, or order issues: